AROMATOOLS SHIPPING TERMS AND POLICIES AS OF JULY 2017


When Will Your Order Ship?

We will make every effort to ship your order as quickly as possible. However, due to the high volume of orders, it is not possible for us to guarantee same-day shipping. Most orders are shipped within 3–5 business days.

Estimated shipping times do NOT include the day the order ships from our warehouse.

UPS does NOT include Saturday, Sunday, or holidays as shipping days. Please take this into account if you select Next-Day, 2-Day, or 3-Day shipping options.

USPS Priority Mail is a USPS option and is not considered an expedited option. USPS does not include Sunday or holidays as shipping days.

Special arrangements must be made for Saturday deliveries. Please call customer service for more information. 1-866-728-0070.

Expedited Shipping

If you require expedited shipping, you must place your order BEFORE NOON, Mountain Standard Time, Monday–Friday, and contact us by telephone to make special arrangements. Expedited shipping will generally cost more than standard shipping. This includes 3-Day Select, 2nd Day Air, and Next Day Air options.

Changes to Orders

Please make sure your order is complete and accurate before submitting. We cannot add to or delete items from your order. If you want to make a change, your existing order will have to be cancelled and a new order will have to be placed.

Shipping Charges

If you have a large or heavy order going a long distance, the calculated shipping cost may be inaccurate. Call us for an exact shipping quote. 1-866-728-0070.

P.O. Box

Only the U.S. Postal Service (USPS) can deliver to a P.O. box. If you choose a different carrier, you must provide a physical address.

Want to Pick Up Your Order?

Pick-up orders placed by 12:00 PM (noon) mountain time on a business day will generally be available to pick up at our Pleasant Grove, Utah, office after 10:00 AM on the following business day. Orders placed on weekends or holidays will generally be available within 2 business days.

All orders picked up in Utah are subject to 6.75% tax. If this amount was not added to your order, you will be charged when you pick up your order. Will-call orders that are not picked up within 10 days will be canceled.

Note on Free Shipping Specials

During free-shipping promotions, orders shipped free of charge will be sent through a carrier of our choice. Because of high order volume, our in-house processing time may also take longer. Please check promotion details for processing time frames, and remember to allow for shipping time after processing time.

Estimated Post Office (USPS) Shipping Times*
  • Express Mail (U.S. only): 1–2 business days after the order is shipped.
  • Priority Mail (U.S. only): 2–4 business days after the order is shipped. This is an estimated delivery time and is not guaranteed.
  • First Class (U.S. only): 5 business days after the order is shipped. This is an estimated delivery time and is not guaranteed.
  • First Class Mail International (Outside of U.S.): 7–15 business days after the order is shipped (can be delayed by Customs). All taxes and duties are the customer’s responsibility.
  • Priority Mail International (Outside of U.S.): 4–15 business days after the order is shipped (can be delayed by Customs). All taxes and duties are the customer’s responsibility.
  • Express Mail International (Outside of U.S.): 2–10 business days after the order is shipped, depending on location. All taxes and duties are the customer’s responsibility.

* Estimated shipping times do NOT include the day the order ships from our warehouse.

Estimated United Parcel Service (UPS) Shipping Times (U.S. Only)*
Note: UPS cannot deliver to a P.O. box. You must provide a physical address.
  • 3-Day Select: 3 business days after the order is shipped.
  • 2nd Day Air: 2 business days after the order is shipped.
  • Next Day Air: 1 business day after the order is shipped.
  • Ground Shipping: See the map below. All estimated shipping times are business days after the day the order is shipped.
  • Sure Post is a less expensive way to ship a package under 9 lbs. This order is picked up from our facility by UPS and then handed off to the Post Office at your destination. Delivery time frame will include the amount of time shown on the map below, plus an additional estimated 1–3 days for your order to be delivered. Delivery addresses for Sure Post orders must be addresses the Post Office will deliver to.

* Estimated shipping times do NOT include the day the order ships from our warehouse.

UPS Shipping Map

 

International Shipping Rates

Please note that duties and taxes may apply to orders shipped internationally. The customer is responsible for all duties, taxes, and other fees associated with imported items. We recommend that our international customers be familiar with their country’s applicable fees before ordering.