Frequently Asked Questions

How do I know what is compliant on aromatools.com?
Why are AromaTools™ shipping costs so high?
Why does the website put me in a loop when I'm trying to select a shipping method or when I'm checking out?
Where or how do I get coupons?
Can I get bulk/wholesale pricing?
How do I apply an AromaTools™ gift certificate to my account?
What is processing time, and how long will it take to get my order?
Is it safe to put essential oils in plastic bottles?
Why do my roller balls fall out or won't roll?
How can I receive free things from AromaTools™ for my events?
Is AromaTools™ associated with dōTERRA®?
What are the Whispi™ inhalers for, and how do I use them?
My spray top doesn't fit because the tube is too long. What should I do?
How does the Modern Essentials Personal Guide work, and what do the different colors mean?




1. How do I know what is compliant on aromatools.com?


Look for these icons on aromatools.com to determine which products can be used for Marketing and Education. - Educate yourself and others. - Share your love of essential oils with everyone. Always use and refer people to the best educational resources available, like Modern Essentials™, so that they can learn more about essential oils (just as you would read and refer someone to a book or published research article on vitamin D to learn more about how vitamin D benefits the body). When you are selling a specific brand of essential oils to a group or individual, however, only marketing-approved language and materials should be used. Educational books and research articles should not be used during the selling process, as this has been construed by regulatory agencies as making health claims about a specific brand of essential oils. Look for the education and marketing icons on our website and in our store to help you identify which items are marketing tools with language approved for marketing essential oils and which are educational resources that can help you and those you know learn about essential oils. For more information on Marketing and Education, click here: www.aromatools.com/compliance

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2. Why are AromaTools™ shipping costs so high?


We only charge what it costs us to ship your package to you. Shipping rates are determined by the USPS or UPS carrier and are determined by the total weight of all the products being shipped and the delivery destination. You can always include a note in the comments box at checkout asking us to find a lower cost shipping option, and we will adjust your invoice if we can find a way to reduce the shipping. You can also place your order over the phone at 1-866-728-0070, and we can help you find the least expensive way for us to ship your package.

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3. Why does the website put me in a loop when I'm trying to select a shipping method or when I'm checking out?


If you are checking out, our website will ask you to sign in as an existing customer or to sign up as NEW customer. If you are an existing customer, sign in and proceed with your order. If you are a NEW customer, click the "new customer" button, and enter your information. Occasionally, the website will take you back to the screen asking you to sign in as a new or existing customer. If this is the case, you must select to log in as an existing customer using the information you've just entered. This should take you to the end of the ordering process.

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4. Where or how do I get coupons?


You can sign up for our monthly emails online. We send an email at the beginning of each month that includes any items on sale and any promotions or coupons that are valid for the month. Go to our home page and click on the Monthly Specials link to sign up. We also offer promotions for those who follow us on Facebook®, Instagram™, Pinterest™, and Twitter™.

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5. Can I get bulk/wholesale pricing?


We offer quantity pricing on many of our items to all of our customers. Select the item you are looking for, and click the "view quantity discounts" button. All items that qualify for quantity discounts are set with predetermined price breaks. If you buy above one of the amounts listed on the quantity pricing page, you will receive the item for the corresponding quantity price break. If an item does not qualify for quantity pricing, you will not see the "view quantity discounts" button on that item.

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6. How do I apply an AromaTools™ gift certificate to my account?


On the checkout page, enter gift card code by clicking on "Use Gift Card to Check Out," and enter your gift card code in the space provided.

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7. What is processing time, and how long will it take to get my order?


Orders can take 2–3 business days to process. The processing time does not include the time the order takes in shipping. Please check our Shipping Information link to see how long shipping takes from us to you once it is processed. Carriers do not include the shipping day in their calculated shipping time frame. UPS does not include Saturday and Sunday, and USPS does not include Sunday. Any holiday observed by the carrier is not included in the shipping time frame. Orders selected with an expedited shipping method like UPS 2-Day, 3-Day, or Next Day will ship the same day they are placed as long as they are placed before NOON, Mountain Time. If your order is placed after noon, it will ship the following business day if an expedited shipping method is selected. USPS does not guarantee their shipping time frame estimates but typically takes 2–3 business days from the day it is shipped to any zip code within the U.S. If you need an order for an event or class, please let us know! You can contact Customer Service or leave a note on your order, and we will ensure that your order ships in time or contact you if expedited options are necessary. To see our shipping terms and policies, please see the following link: https://www.aromatools.com/shipping.

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8. Is it safe to put essential oils in plastic bottles?


Generally, it is not recommended to store undiluted essential oils in plastic containers, as some constituents in certain essential oils can break down specific types of plastic at high concentrations. This may compromise the oil and may cause leakage. Essential oils that are diluted with a carrier oil, or are a small part of a cream, lotion, or soap recipe, however, can be safely stored in a high-grade plastic bottle or container (such as the ones we carry) for several months. For more information about the types of plastics our bottles and containers are made from and whether or not they are safe to use with essential oils, please see the following link: https://www.aromatools.com/types-of-plastic.

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9. Why do my roller balls fall out or won't roll?


Because the roller balls are manufactured in bulk, they can vary slightly in sizes. This margin is minimal but can result in the roller balls being a little too tight or a little too loose. If the roller balls are too tight, you can move them manually with your thumb. Once they have been moved and lubricated, you will see that they begin to move freely. If the roller balls are too loose, please contact Customer Service at 1-866-728-0070. We can issue you a replacement for any roller balls that are not working properly. Please contact Customer Service within 30 days of receipt and reference your original receipt number.

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10. How can I receive free things from AromaTools™ for my events?


We are very excited about our NEW Events Program! If you register with us, AromaTools™ will send pens, catalogs, and other goodies for your upcoming event or class. To sign up, go to the Events tab on our homepage, and select the link that says "Have AromaTools™ at Your Next Event." This will take you to the registration page. Fill out all of the information, and click submit. The only requirement is that you register at least 2 weeks prior to your event or class so that we can ensure that your items get to you in time.

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11. Is AromaTools™ associated with dōTERRA®?


We are not affiliated with dōTERRA®. We are a third party company, and our commitment is providing you with the latest and most relevant information and tools to assist you in successfully using essential oils and sharing them with others.

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12. What are Whispi™ inhalers for, and how do I use them?


The Whispi™ inhaler is a finger pump diffuser that is simple to use and creates a burst of an essential oil's aroma just for you. Simply add your oil to the scent cell inside, and pump to diffuse.

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13. My spray top doesn't fit because the tube is too long. What should I do?


The tubes of most of our spray tops are intended to fit several bottle sizes. If the tube is too long, you can trim it at angle to the desired length; or, if it is flexible, push it all the way into the bottle, and it will curl at the bottom.

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14. How does the Modern Essentials Personal Guide work, and what do the different colors mean?


The Modern Essentials Personal Guide section is a compilation of many different health conditions and the various essential oils, blends, and supplements that are commonly used and recommended for each condition. The first few pages of the Personal Guide section give very detailed instructions about the section's symbols, how to use the section, and other information. Following this, each condition is listed alphabetically; and under each condition, the oils, blends, and supplements suggested have been grouped as Primary Recommendation, Secondary Recommendation, and Other Recommendation and are color coded. You will also see images for application and usage methods: for Aromatic, for Topical, and for Internal. These methods recommend application methods for the oils suggested. The criteria for grouping within these categories include the recommendations of experts within the field of essential oils, supporting scientific research studies, historical uses of the oils and the herbs and plants they are derived from, and more recent French medicinal uses for the oils. However, since each individual may have different underlying causes for his or her specific condition, what may work for one individual may be different than what works for another.

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