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AROMATOOLS SHIPPING POLICIES AS OF MARCH 2013

When Will Your Order Ship?

We will make every effort to ship your order as quickly as possible. However, due to the high volume of orders it is not possible for us to guarantee same-day shipping. Most orders are shipped within 3-5 business days.

Expedited Shipping

If you require expedited shipping, you must place your order BEFORE NOON, and contact us by telephone to make special arrangements. Expedited shipping will generally cost more than standard shipping.

No Changes to Orders

Please make sure your order is complete and accurate before submitting. We are no longer able to add to, subtract from, or combine orders once they have been placed.

Shipping Charges

Shipping charges calculated by our website are estimates based on weight and location. Your actual shipping cost may be lower or higher. If the actual cost of shipping is lower, we will automatically adjust your order total. If the actual cost is higher, we will contact you before shipping.

Want to Pick Up Your Order?

Pick-up orders placed by noon on a business day will generally be available to pick up at our Orem, Utah office after 10:00 a.m. on the following business day. Orders placed on weekends or holidays will generally be available within 2 business days.

Note on Free Shipping Specials

Occasionally we may offer free shipping promotions. Free ship orders will be sent via a carrier of our choice and may take considerably longer to arrive.

Estimated Post Office (USPS) Shipping Times
  • Express Mail (U.S. only): 1-2 business days from the day the order is shipped
  • Priority Mail (U.S. only):2-4 business days from the day the order is shipped
  • First Class (U.S. only): 5 business days from the day the order is shipped
  • First Class Mail International (Outside of U.S.): 7-15 business days after the order is shipped (can be delayed by Customs)
  • Priority Mail International (Outside of U.S.): 4-15 business days after the order is shipped (can be delayed by Customs)
  • Express Mail International (Outside of U.S.): 2-10 business days after the order is shipped, depending on location
Estimated United Parcel Service (UPS) Shipping Times (U.S. Only)
Note: UPS cannot deliver to a P.O. box. You must provide a physical address.
  • 3-Day Select: 3 business days from the day the order is shipped.
  • 2nd Day Air: 2 business days from the day the order is shipped.
  • Next Day Air: 1 business day from the day the order is shipped.
  • Ground Shpping: See the map below. All estimated shipping times are business days from the day the order is shipped.
UPS Shipping Map
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